Fairmont Mayakoba Hotel Playa del Carmen, Playa del Carmen - Reviews, Rooms Options & Prices 2025

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Key details

About the Resort

Carretera Federal Cancun, Playa del Carmen, Mexico, 77710

Fairmont Mayakoba, a luxury AAA Five Diamond Award resort, features low-rise buildings connected by waterways and offers a unique blend of luxury and culture. The property includes various amenities such as an expansive spa, multiple dining options, and a PGA golf course designed by Greg Norman.

Rooms & Amenities

Each guest room at Fairmont Mayakoba offers spacious accommodations with features like a private terrace or balcony, flat-screen TV, and a luxurious marble bathroom with a soaking tub. Signature Casita Rooms are surrounded by tropical forests and include personalized amenities.

Dining Options

Dining options include restaurants with diverse cuisines, from international dishes to local favorites, with a focus on fresh ingredients. Notable dining experiences can be found at Casa del Lago and the al fresco terrace restaurant.

Leisure & Activities

Leisure activities at the resort feature a beach area for water sports, a golf course, and Willow Stream Spa offering unique local treatments. Guests can also enjoy guided excursions to nearby attractions like Chichén-Itzá.

Services & Business Facilities

Fairmont Mayakoba provides professional event planning services, making it suitable for business meetings and social gatherings. The resort's guest assistance services offer guidance for visiting local attractions safely.

“The hotel's location within the beautiful Mayakoba grounds is perfect for enjoying the serene canals and lush tropical scenery.”view full review

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“An exceptional resort with outstanding service and cuisine!” view full review

Top location:Highly rated by recent guests(9.8)

Check-in/Check-out

from 15:00-23:59

until 12 pm

Amenities

Private parking is possible on site for free.

Wireless internet is available in the entire hotel for free.

Other information

The hotel Fairmont Mayakoba serves a full breakfast for free.

There are no extra beds provided in a room. There are no cribs provided in a room.

Pets are allowed on request.

English, German, Spanish

Year renovated:2012

Number of floors:4

Number of rooms:401

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Fairmont King Room

Max:

2 persons

41 m²

Bed options:

1 King Size Bed

Shower

Bathtub

room details

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Fairmont Queen Room

Max:

2 persons

41 m²

Bed options:

2 King Size Beds

Shower

Bathtub

room details

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Private Beachfront Casita

Max:

2 persons

55 m²

Bed options:

2 King Size Beds

Garden view

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Getting around

Explore available ways to reach your dream destination

City Center

Playa del Carmen 5.0 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 9.1 mi

Cancun (CUN) 32.1 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Luxurious Relaxation

“The spa area was a true sanctuary, with serene surroundings that made it easy to unwind and enjoy pampering treatments.” view full review

Really good Cuisine

“The food at all three restaurants was a good surprise, with fresh, high-quality ingredients elevating every meal.” view full review

Private Oasis

“Staying in a casita felt like having our own private retreat, as we enjoyed complete peace and quiet with no disturbances.” view full review

Stunning Beachfront

“The beach area was pristine with ample palapas and beautiful sand, enhancing our relaxation by the ocean.” view full review

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Locker room
Private beach
Allergy-free rooms
Elevator
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Vending machines
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness center
Wind surfing
Diving
Snorkeling
Canoeing
Hiking
Cycling
Tennis court
Golf course
Squash
Archery
Yoga class
Aerobics

Guest Parking

Electric kettle

Services

Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Stores/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Outdoor dining area
Dinner
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Playpen
Baby stroller
Board games
Children's menu
Children's pool
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Sun terrace
Garden area
BBQ facilities
Leisure/ TV room
Spa & wellness center
Solarium
Sauna
Steam room
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Massage
Open-air bath
Public Bath
Pool with view
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Dressing area
Patio
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Room decor

Carpeted floor

Location

Carretera Federal Cancun, Playa del Carmen, Mexico, 77710

Map view

Carretera Federal Cancun, Playa del Carmen, Mexico, 77710

City landmarks

Golf Course

El Camaleon Golf Course

2200 ft

Punta Venado

2.0 mi

Calle Xcalacoco North of Playa del Carmen

Playa

1.4 mi

Punta Bete

1.1 mi

Museums

Zona Arqueologica Tulum

1.3 mi

Beach

Xcalacoco

1.8 mi

Events

Salon Tres Rios I

1.7 mi

Golf Course

Grand Coral Golf Riviera Maya

2.0 mi

Beach

Point Esmeralda

3.1 mi

Beach

Grand Coral Beach Club

2.7 mi

Carr Federal Mza 20 Lt 02

Go Natural Explorers

3.0 mi

Church of Guadalupe

3.7 mi

Gallery

Galeria Luis Sottil

3.6 mi

Carretera Chetumal - Puerto Juare Playa del Carmen

Xavage Park by Xcaret

4.1 mi

5ta Avenida Via 38 Building next to ACACAO

La 5ta Hacienda

4.3 mi

Gallery

Tierra Huichol

4.3 mi

Nearby

Golf Course

El Camaleon Golf Course

2200 ft

Restaurants

La Laguna

700 ft

Fairmont Mayakoba Solidaridad Fairmont Mayakoba Hotel

Koba Casa Club

2200 ft

Carretera Federal Cancun-Playa del Carmen km 298 El Camaleón Golf Course

Saffron

1.7 mi

Carretera Federal Chetumal- Puerto Juarez Km 298 Banyan Tree Mayakoba

Haab

1.6 mi

Carretera Federal Chetumal Puerto Juarez Banyan Tree

The Tomahawk Den

1.7 mi

Carretera Federal Chetumal-Puerto Juarez Km 298 Banyan Tree Resort- Mayakoba

Agave Azul at Rosewood Mayakoba

1.3 mi

Rosewood Mayakoba

Casa del Lago

1.4 mi

Rosewood Mayakoba

OllaCeviche Bar

2.0 mi

Andaz Mayakoba Resort Riviera Maya Carretera Federal Cancun - Playa del Carmen Km 298. Playa del Carmen-Solidaridad

OllaCeviche

300 ft

Andaz Mayakoba Resort Riviera Maya Carretera Federal Cancun - Playa del Carmen Km 298. Playa del Carmen-Solidaridad

Casa Amate

1.1 mi

Andaz Mayakoba Resort Riviera Maya Carretera Federal Cancun - Playa del Carmen Km 298. Playa del Carmen-Solidaridad

Reviews and Ratings

Feedback from previous guests about their experience

88%

liked the resort and would come back again

8.8/10

Great

Rooms

8.6

Location

9.8

Service

9.4

Dining

7.6

4.5/5 based on 7041 reviews

#27 of 331 hotels in Playa del Carmen based on Tripadvisor

Jimmy

United States of America, January 2025

8.2/10

Our stay at Fairmont Mayakoba was quite enjoyable, thanks to its beautiful surroundings and stunning beach. The service was top-notch, making us feel well taken care of throughout our visit. However, we experienced a few disappointments with room odors and some noise disturbances from events nearby. Overall, the amenities and dining options were excellent, but the cold pool temperatures hindered our enjoyment a bit.

Rooms

7.0

The rooms were spacious and beautifully appointed, but we encountered a strong chemical smell upon check-in that was off-putting.

Service

9.0

Service was excellent overall, with staff being attentive and prompt. We had some reservations handled seamlessly.

Location

10.0

Ideally situated in a lush setting among palm trees and lagoons, providing a peaceful environment for relaxation.

Dining

7.0

Dining was a mixed experience; while some meals were fabulous, the restaurant struggled with new menu items during our stay.

Facilities

8.0

The facilities, including the pools and spa, were impressive, but we found the pool temperatures disappointing.

Calvin

United States of America, October 2024

9.2/10

I had an amazing stay at the hotel with an incredible beach experience and exceptional service from the staff. The accommodations were clean and spacious, making it feel like home. The dining options were delicious, though some meals felt repetitive over time. The resort itself is expansive and beautifully maintained, but the sargassum on the beach can be a bit overwhelming at times.

Rooms

9.0

The rooms were spacious, clean, and offered great amenities. Our Beach Area Casita Suite had a lovely rooftop pool and a mini fridge stocked daily, which added to the comfort of our stay.

Service

10.0

The service was truly exceptional, with staff like Jorge, our butler, going above and beyond to make us feel welcome and taken care of. Beach staff, like Rodolfo and Hector, were attentive and prompt with our needs.

Location

10.0

The location was stunning, with lush tropical foliage and a serene beach atmosphere, making it feel like a private paradise away from tourist congestion.

Dining

8.0

The dining options were overall delicious, with some standout offerings, but I noticed some meals felt a bit repetitive over time. I especially enjoyed the Beach BBQ setting.

Facilities

9.0

The facilities were wonderful, with multiple pools, a gym, and a well-maintained beach area. The nature walk and spa amenities were great ways to relax.

Amy

United States of America, October 2024

8.6/10

Our family trip to the Fairmont Mayakoba was absolutely wonderful! With stunning views and ample space, the resort provided a perfect blend of luxury and relaxation. The rooms were comfortable, and we loved that the property felt private and spacious. While service overall was impressive, we did experience some inconsistency with food quality and waiting times. The amenities were great, but a little more variety in the dining options would have been nice.

Rooms

9.0

The rooms were clean, spacious, and well-maintained, providing plenty of comfort during our stay.

Service

8.0

The service at the resort was generally excellent, with attentive staff who anticipated our needs, though there were moments of slower service.

Location

10.0

The location is absolutely beautiful, set in a vast natural area that made for a stunning backdrop to our stay.

Dining

7.0

Dining options were decent with a good selection, but we sometimes found the food quality to be inconsistent.

Facilities

9.0

The facilities, including pools and beach areas, were fantastic and well-maintained, perfect for relaxation and family fun.

Albert

United States of America, September 2024

9.6/10

We have just returned from an incredible family vacation at the Fairmont Mayakoba. The service we received was exceptional, especially from our butler Daniel, who made our stay extra special. The beachfront casita was stunning and provided a great amount of space for our family. However, the kids club left much to be desired, which was a significant downside as our kids found it boring. Overall, the property is beautiful and well-maintained, making for a memorable holiday experience.

Rooms

10.0

Our beachfront casita was gorgeous and very spacious, featuring two full bathrooms and a private pool. It felt luxurious and provided a great amount of comfort for our family.

Service

10.0

The service was top-notch, mostly thanks to our extraordinary butler Daniel, who seemed to anticipate our needs and provided outstanding attention throughout our stay.

Location

10.0

The hotel is set in an enchanting tropical paradise with lush greenery and a beautiful beach. It's truly stunning and creates a perfect getaway atmosphere.

Dining

9.0

The food was excellent at all three restaurants, far exceeding our expectations. We particularly loved the variety of dining options available.

Facilities

9.0

The resort itself is very large and well-maintained with plenty of amenities. It felt like a real adventure as we navigated the beautiful grounds using golf carts.

Mary

United States of America, September 2024

8.8/10

My stay at the Fairmont Mayakoba was simply spectacular! The combination of beautiful scenery, luxurious amenities, and attentive service made for an unforgettable experience. However, there were a couple of small drawbacks, like the construction noise and one disappointing dining experience. Overall, a fantastic family-friendly resort that I can't wait to return to!

Rooms

8.0

Our spacious casita featured a lovely balcony with a jungle view. It was perfect for sipping coffee and enjoying nature, even though we had some construction noise nearby.

Service

10.0

The service was outstanding throughout our stay. The staff was eager to help and always had a smile on their face, making us feel truly welcomed.

Location

9.0

The location was beautiful, nestled between lush jungles and serene canals. It felt like a private oasis, which was great for a relaxing vacation!

Dining

7.0

Dining options were varied, and while breakfast was fantastic, we were disappointed with one dinner experience that missed the mark. Still, the other restaurants served some exceptional dishes.

Facilities

9.0

The facilities, from pools to the beach, were fantastic. The main pool was particularly serene and a great spot to unwind.